An end-to-end e-commerce platform to increase customer and supplier reach
India’s first healthcare e-commerce company providing Medical supplies and healthcare products, founded in 2016. It brings buyers and sellers together on a common platform, allowing them to quickly and easily trade with each other.
One of the major problems for the e-commerce platform was cart abandonment with the average cart abandonment rate being nearly 70%, due to a multitude of reasons such as high shipping costs, complicated checkout processes, insufficient payment methods, and more. Another challenge was to have a cross-platform integration, with mobile shopping becoming an integral part of e-commerce. Tracking of shipping and delivery also posted a challenge since there were multiple delivery partners which made the task complex.
Algoscale team leveraged its domain knowledge and built the platform user friendly with categorization of products under different medical industry terms with their subcategories too. For example under Cardiology there were many subcategories such as Cardiovascular or Thoracic Retractors, Sternum Retractors, Electrocardiography EKG Units etc which helped the customers in finding the required products easily. Also filtering by locations was added which further filtered the results.
As the shop page is the primary page on a website to display the products, all product categories, options, and standard meta/details were incorporated and sorted accordingly. Upselling of the products was also provided through recommendation of the products.
One of the unique things that Algoscale added was the Admin Panel. It enabled comprehensive view of entire business processes such as product upload , management of the orders etc. A email plugin was also added which helped in order related processes and marketing for the suppliers. A visitor tracking facility to facilitate marketing team with valuable insights was added. For the payment, transactional processes were automated and required minimal or no manual intervention.
Algoscale’s solution enabled better reach to customers and suppliers through web application. It provided pan-India reach for all suppliers thereby enabling greater market reach which in turn increased their market by a large number.